The company owner, Tony, arrived on time for the appointment, he took time to explain the features and benefits of using the Energy Star replacement windows. We built our home with vinyl wrapped wood, energy efficient glass back in 1997. Over the years the windows had begun to give us problems, such as rot, and wind drafts. The price was reasonable and less than my neighbor paid two years ago from a well advertised company, with “World”in the name. He advised me to avoid it at all cost, due to misinformation, late arrival and poor quality installation. We were advised of the six month install date due to the current backlog at the factory, we placed the order and were notified at the three month mark that everything was still on schedule for our installation. We were notified a week out, and Tony arrived on time, the work was done in a very professional manner over the next several days. Yes, days not hours, he took time to make sure everything was square and mounted to local code, each window was caulked to avoid any water intrusion, and to leave a smooth transition to the brick and stone. I would highly recommend this company for several reasons, pride in his work, quality product and installation, and a lifetime warranty! I live on a golf course literally between two fairways with a tee box 30 yards off my deck, I have only lost two windows but you never know, and yes they are covered under the warranty.